Negotiation Strategies – Chris Voss

We were fortunate to hear Chris Voss speak. He is currently CEO & Founder of the Black Swan Group, but he was a former FBI Hostage Negotiator. When approaching a negotiation, always think about what it is to the other side.

Most people know that a first impression is formed in the first SEVEN seconds of meeting someone new. You have a very short window of time to establish trust & confidence. In real estate, trust = predictability. What can you do to make your client’s experience more predictable? Think how you can better explain how the transaction works by being proactive rather than reactive.

He also discussed how you should embrace awkwardness. If you aren’t feeling awkward when you’re learning something, you’re moving at too slow of a pace. It takes 63-64 reps to make a habit, so hang in there through the awkwardness.

For a full look at Day 2 at the Success Summit, check out our YouTube page.

Stay tuned for more info & content from my time in Anaheim. Until then, let’s keep in touch on social media.

Coldwell Banker United, REALTORS® – Metropolitan
Katie Day, REALTOR®, The MOVEMETOTX Team
2 Greenway Plaza #150 Houston, TX 77046

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